Refund policy
Return and Refund Policy – Pacific Scent
At Pacific Scent, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
-
You may return any product within 14 days of receiving your order.
-
To be eligible for a return, your item must be unused, unopened, and in its original packaging.
-
Please include the receipt or proof of purchase with your return request.
How to Request a Return
To start the return process, please contact us at:
📧 Email: pacificscent19@gmail.com
📞 Phone: 0325-3625428
Our support team will guide you through the return process and provide the return shipping details.
Refunds
-
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
-
If approved, your refund will be processed, and the amount will be returned via your original payment method within 7–10 working days.
-
Shipping costs are non-refundable.
Damaged or Wrong Items
If you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order. We will arrange a replacement or issue a full refund after verification.
Delivery Information
We deliver all over Pakistan within 3–4 working days after order confirmation.
Delivery times may vary depending on your location or during busy seasons.
Contact Us
For any questions or assistance, please reach out to us:
📧 pacificscent19@gmail.com
📞 0325-3625428